Restaurant Technology

  • Outback Steakhouse Pilots Machine Learning Tech

    October 16, 2019 Outback Steakhouse Pilots Machine Learning TechAt multiple restaurants operated by one of its franchisees, Outback Steakhouse is testing machine learning (ML) technology from Presto. The test is focused on the restaurant lobby, but could grow to the ...
  • Get Ready For A More Intimate, Data-Driven QSR Experience

    October 16, 2019 Fast food and QSR operations are trying to do more than old-fashioned mass meal production. Customization is coming into its own in that space, as Tim Ridgely, head of order ...
  • New Wahlburgers App Offers Order-Ahead And Rewards

    October 15, 2019 Wahlburgers App Offers Order-Ahead, RewardsWahlburgers, the burger bar and restaurant made famous for its association with movie star Mark Wahlberg, as well as a popular TV show, has introduced a mobile ordering app that ...
  • How Drive-Thrus Are Speeding Up Retail Innovation

    October 14, 2019 fast food drive-thruBeen on a fast food drive-thru lately? If so, you’ve been at the site of one of the hottest areas of retail innovation. For instance, cameras are playing a part in ...
  • Olo’s Noah Glass: What Restaurants Don’t Know They Don’t Know About Delivery Aggregators

    October 14, 2019 Olo on aggregating restaurant sitesThe trouble with existential threats is they very rarely show up and announce themselves. When Amazon launched in 1995, it looked to most as a one-trick eTailer that sold books ...
  • How Technology And Market Trends Spawn Innovation

    October 11, 2019 Technology And Market Trends Spawn InnovationDirect-to-consumer (DTC) brands are putting a new spin on athleisure wear, inspired by the CBD-based wellness trend. In restaurant technology, cloud kitchens have emerged as a new model driven by the rise of online ...
  • Should QSRs Be Scared Of ‘Ghost’ Restaurants?

    October 10, 2019 food deliveryTravis Kalanick, ousted founder of Uber, recently made his next big investment. His real estate company, City Storage Systems, bought a stake in Rebel Foods Pvt. in India, a cloud ...
  • Amazon Veteran Named President Of Brightloom

    October 9, 2019 Brightloom, Restaurant Management, ResTech, UE, UICustomer experience and engagement platform Brightloom announced two new executive team hires in a press release on Tuesday (Oct. 8). Ben Straley signs on as president and chief product officer, ...
  • Domino’s Preps For QSR Industry ‘Shakeout’

    October 8, 2019 pizzaGet ready for some drama ahead in the food delivery space — that was one message that came from Domino’s Pizza on Tuesday (Oct. 8) in the aftermath of third ...
  • The ABCs Of QSR Mobility 

    October 8, 2019 smartphone mobile food orderingFive years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new to the market — and though a veritable ...
  • Deep Dive: Third-Party Delivery Apps Face Growth Challenges

    October 7, 2019 Quick Service Restaurants and third-party delivery partnershipsThird-party delivery apps such as DoorDash, Grubhub and Uber Eats are in high demand as customers seek to enjoy meals from their favorite fast-food restaurants and quick-service restaurant (QSR) brands. ...
  • Taco Bell’s Strategy To Help Customers Own Their Ordering Experiences

    October 4, 2019 Taco Bell Embraces Digital Kiosks, DeliveryIn the quick-service restaurant (QSR) space, sometimes the best combos aren’t on the menu. With consumers’ ordering preferences getting increasingly digital, many restaurants are turning to self-serve technology and delivery ...
  • Paytronix Boosts Loyalty, Order And Delivery Features For Restaurants

    October 3, 2019 restaurant technologyRestaurant loyalty software platform Paytronix Systems rolled out upgrades at PXUX 2019, its annual user group meeting, the company said in a press release on Thursday (Oct. 3). Over 100 restaurant ...
  • NCR Rolls Out Subscription To Full-Service Restaurant POS Platform

    October 3, 2019 NCR Rolls Out Subscription To Restaurant POSNCR has launched an all-in-one subscription solution to help restaurants use its Aloha Essentials more efficiently, NCR announced in a press release on Thursday (Oct. 3). More than 75,000 restaurants use ...
  • Inside Taco Bell’s Omnichannel Overhaul

    October 3, 2019 Taco Bell uses kiosks to enhance customer experience The latest figures from the National Restaurant Association paint a promising picture for the U.S. restaurant market. Overall, restaurant sales are on track to reach $863 billion by the end ...
  • Olo Powers Restaurant Order-Ahead From Google Maps, Search, Assistant

    October 2, 2019 Olo teams with Google on Restaurant orderingOlo has announced that it is integrating its rails platform with Google so that customers can order directly from restaurant brands across Google Search, Maps and Google Assistant. The integration allows ...
  • TouchBistro Expands Platform; Adds Reservations, Analytics

    October 1, 2019 TouchBistroTouchBistro unveiled the rollout of its reservation and guest management platform, TouchBistro Reservations, with the goal of helping restauranteurs enhance every guest experience. The offering is completely integrated with TouchBistro’s point-of-sale ...
  • How Google Maps Predicts The Payments Future

    October 1, 2019 map on smartphoneIf you really want to understand human nature — really gain a deep sense about how people operate, and where they want to go — you could do worse than to ...
  • Dineout Collaborates With Google On Restaurant Options

    October 1, 2019 restaurant foodTo enhance user experiences by bringing additional features to a navigation engine, dining technology platfrom Dineout has collaborated with Google. Users now have more options to look at in Google ...
  • Could DoorDash Data Breach Stoke Mobile Ordering Fears?

    October 1, 2019 Could DoorDash Breach Stoke Mobile Fears?Another day, another data breach – at least it seems that way sometimes. The latest involves DoorDash, and reportedly impacted around 4.9 million consumers, delivery workers and merchants. This is no ...
  • Grubhub Fees Eating Into Restaurant Profits, NYC Councilman Says

    October 1, 2019 grubhub, food delivery, apps, fees, commissions, new york cityNew York City Council Member Mark Gjonaj says the food delivery app Grubhub is hurting restaurant profits by charging fees that are too high, The New York Times reported on ...
  • Deep Dive: How Artificial Intelligence Makes QSRs Smarter

    September 30, 2019 AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor as well as fears of job loss. QSRs ...
  • How Dunkin’ Uses AI For Order Ahead Analytics

    September 26, 2019 AI and ML used in QSRs Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining between 2018 and 2023. More than half of ...
  • Inspire Brands Acquires Jimmy John’s Sandwich Chain

    September 25, 2019 Jimmy John'sIn a deal that would make it the fourth-biggest restaurant company in the country, Inspire Brands will acquire Jimmy John’s for a price that was not disclosed. Inspire Brands is backed ...
  • How Olive Garden Is Helping Set The Digital QSR Innovation Table

    September 23, 2019 mobile orderingTo-go service is getting more important, and online ordering still needs to be made simpler. Those are among the main lessons from the latest report that helps to detail digital ...
  • Sweetgreen Closes $150M Funding Deal On A $1.6B Valuation

    September 23, 2019 sweetgreen, restaurant, disruptor, funding, delivery, online orderingRestaurant disruptor sweetgreen raised $150 million in a new funding round co-led by Lone Pine Capital and D1 Capital Partners, sweetgreen said in a press release on Monday (Sept. 23).   Existing ...
  • Mobile Smart Kitchens Reinvent Food Delivery

    September 19, 2019 Mobile kitchen deliveryThe food that appears on one’s dinner plate each night comes with no small amount of environmental cost. It takes much land, water, pesticides, electricity and fossil fuel to grow, ...
  • TouchBistro Lands $119M To Expand Restaurant POS Tech

    September 18, 2019 TouchBistro Lands $119M To Expand POS TechRestaurant POS and payments firm TouchBistro has raised CDN $158 million (U.S. $119.24 million) in a Series E funding round led by OMERS Growth Equity, the company said in a ...
  • Delivering Restaurant Innovation With Mobile Tech

    September 16, 2019 restaurant foodWith more choices for fast-casual dining than ever before, diners can choose to eat in restaurants or tap into delivery whether they want pizza, sandwiches or entirely different fare. And, ...
  • Deep Dive: QSRs Find Their Voice

    September 16, 2019 More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on technologies such as Amazon Echo or Google Home to ...
  • Mobile Loyalty Success Hinges On More Than Just Points

    September 13, 2019 loyalty program  Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco Bell and Red Lobster, plus integration with existing loyalty ...
  • Satisfying The Hunger For Food Delivery

    September 12, 2019 Satisfying The Hunger For Food DeliveryNo one likes to be hangry – that uncomfortable feeling of anger mixed with hunger. It’s a common feeling when you’re left waiting for the pizza, salad or tacos to ...
  • Yelp Debuts Restaurant Updates, Upgrades Waitlist

    September 12, 2019 Yelp app on smartphoneTo let users go beyond reviews from customers and see information from restaurants, Yelp has added a new way for eateries to post updates. The company also upgraded its Waitlist ...
  • How Domino’s Works To Deliver On Customer Loyalty

    September 12, 2019 Rewards programs key to customer loyaltyAn unsatisfying restaurant ordering experience can turn long-term customers into last-time patrons. So how can restaurants know which tech and services will deliver the strongest return on investment (ROI) for ...
  • Inside Domino’s Data Strategy For Driving Customer Loyalty

    September 11, 2019 Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos and any other type of fare, consumers have ...
  • Paytronix CEO: Loyalty And The Power Of Anticipation

    September 9, 2019 QSRA popular earworm rock song that hit the North American charts back in the 1990s assured the object of the narrator’s affection that he would walk 500 miles — and ...
  • Grubhub Partners With McDonald’s In NYC

    September 6, 2019 partner in NYCMcDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area. McDelivery will be available both on Grubhub and Seamless. “At ...
  • Olo, SessionM Partner On QSR Loyalty Offers

    September 5, 2019 Olo And SessionM To Team Up On Delivery Loyalty OffersSessionM, a customer loyalty and engagement platform, has teamed up with food ordering platform Olo for new loyalty and discount offers within Olo, according to a release.  Customers who order from ...
  • Grubhub Launches Expanded Perks For Mobile Customers

    September 5, 2019 Grubhub Shares Dip On Competition From Uber EatsGrubhub has announced the launch of “Perks” for mobile users, featuring exclusive offers only available on Grubhub, as well as new ways to earn and redeem restaurant loyalty rewards. “Restaurants have ...
  • Australia Gets Taste Of Digital Food Delivery With DoorDash 

    September 4, 2019 Australia, DoorDash, Deliveroo, Menulog, food deliverySan Francisco-based DoorDash is moving beyond North America and is now taking orders in Melbourne, Australia, taking on UberEats, Menulog and Deliveroo, Reuters reported on Wednesday (Sept. 4).  DoorDash will start ...
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