DISBURSEMENT SATISFACTION

The PYMNTS Disbursement Satisfaction Index™, in collaboration with by Ingo Money, is designed to help measure consumer satisfaction with various disbursement methods, including paper checks, instant credit, non-instant credit and direct deposits. The Index offers a microscopic look at the state of consumers’ satisfaction with how they receive disbursements.

Inside this June Study

  • Despite a 7.8 percent dip in consumer satisfaction, direct deposit remained the most popular disbursement method for recurring payments.
  • Paper checks saw a dissatisfaction rate of 14.1 percent, the highest among all payment types.
  • 75 percent of consumers who prefer instant payments say speed is the most important factor.
  • 45.5 percent of consumers who live paycheck to paycheck said they were extremely satisfied with instant payments.

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