AML/KYC Tracker

Inside the July Tracker
  • The latest headlines on AML/KYC, including IDFC First Bank’s launch of a video-based KYC capability and Commerzbank London’s $47 million fine for AML and CTF failures
  • An interview with Victoria Liu Edison, Alipay’s head of compliance for the Americas, about how behavioral analysis and biometric authentication can help keep customers in China safe
  • A Deep Dive on how mobile payment app providers can work to foil account takeovers and scam attempts
AML/KYC directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

Buy Now Pay Later Tracker

Inside the July Tracker
  • An interview with Rocky D. Williform, founder and CEO of lifestyle brand BlackCool, on how providing in-store and online BNPL options can help luxury brands reach more customers during the pandemic
  • Recent headlines from the BNPL space, including a surge in BNPL applications in New Zealand and a collaboration between Google Pay and Afterpay to enable contactless installment payments in U.S. stores
  • A Deep Dive examining how cost-conscious consumers are seeking flexible payment plans for in-store and online purchases
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union Tracker

Inside the July Tracker
  • An interview with Doug Marshall, executive vice president and chief product and digital officer at BECU, on how the credit union is improving its use of technology to enhance its members’ user experiences and better compete with challenger banks
  • The latest credit union news and trends, including a 200 percent increase in mobile banking account sign-ups in April as well as other digital developments
  • A Deep Dive examining how today’s credit unions are stacking up against the growing number of digital-only challenger banks and how CUs can approach new technology investments and integrations
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside The July Tracker
  • An interview with Michael Morris, chief technology for Australian challenger bank Up, on how banks need to shift how they view integrating the cloud and other technologies to keep up with customers’ changing needs
  • The latest news and trends in the space, including how HSBC Bank is utilizing the cloud to offer quick and seamless mobile messaging tools
  • A Deep Dive that analyzes the emergence of the hybrid cloud model and explains why FIs are turning to such approaches as digital banking becomes more popular and complex
Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the August Tracker
  • An interview with Rodrigo Rodríguez, assortment and merchandising regional manager for Latin American eCommerce marketplace Linio, discussing why robust address verification is key to successfully onboarding customers during the COVID-19 pandemic
  • A look at the latest news and trends in this space, including how Bank of Hawaii is tapping upgraded digital onboarding tools to expand the number of customers it can target in new geographies
  • A Deep Dive analyzing how inaccurate address or payment verification can create frustrations on the part of customers, leading to cart abandonment and loss of revenue for merchants
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the April Tracker
  • An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
  • The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
  • A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped
Digital Fraud directory

Digital Identity Tracker

Inside the August Tracker
  • An interview with Vikram Rao, director of financial planning and analysis for online and mobile games platform Skillz, discussing how the company ensures a seamless and secure payments system while protecting players against fraudsters
  • The latest headlines from across the digital identity ecosystem, including how PokerStars is turning to biometric authentication tools to defend its mobile app and how Jumio is bringing eKYC and fraud-fighting onboarding solutions to the French market
  • A Deep Dive analyzing why digital gaming is becoming more popular during the COVID-19 pandemic as well as how this increase in popularity is leading to new fraud and digital identity challenges
Digital Identity directory

Digital-First Banking Tracker

Inside the July Tracker
  • Scotiabank’s VP of digital channels Adam Swinemar on why customers’ shift from in-branch to digital banking will be here to stay after the pandemic recedes
  • The latest digital-first banking developments, including new cybersecurity threats to mobile banking apps and a decline in consumers’ use of ATMs during the COVID-19 pandemic
  • A Deep Dive analyzing the difficulties FIs face in developing their digital banking initiatives and how they plan to cope with the new normal of the post-pandemic world
Digital-First Banking directory

Disbursements Tracker

Inside the August Tracker
  • An interview with Brian M. Bond, founder of investment firm Leverage Financial Advisory, and Kai Stinchcombe, founder and CEO of True Link Financial, on the ways investment disbursement methods are changing due to the COVID-19 pandemic
  • Notable headlines from around the space, including why U.S. Senators are sponsoring the Retirement Lost and Found Act and how the Alaskan Permanent Fund’s new dividend timetable impacts fund recipients
  • A Deep Dive examining the ways in which outdated disbursement methods, such as checks, may be hampering millennials and younger generations from making investments
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

FI Fraud Decisioning Playbook

Inside the July Playbook
  • An interview with Ryan Leblond of ESL Federal Credit Union on the front- and back-end approaches that help FIs spot and prevent account takeovers
  •  The latest fraud decisioning developments, including how machine learning tools support agile fraud fighting  and biometric authentication’s potential to help FIs guard against fraud
  • A Deep Dive examining the growing threat of account takeovers and detailing how FIs are working to thwart such attempts while keeping experiences seamless for legitimate customers


FI Fraud Decisioning directory

Gig Economy Tracker

Inside the June Tracker
  • The latest headlines from the gig economy, including French FinTech Shine’s rollout of an offering that allows gig workers to insure their invoices
  • An interview with Michael Brooks, CEO and founder of online freelance marketplace goLance, on why transparency is key to engineering trust between freelancers and marketplaces
  • A Deep Dive examining how lengthy, manual invoice reconciliation can add to the financial strains freelancers and firms face, and a look at how automated technologies can help
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

The How We Eat Tracker

Inside the June Tracker
  • The latest trends in the space, including the growth of “dark stores” designed solely for fulfilling online food orders
  • An interview with Eddie Garcia, senior vice president and chief product officer at Sam’s Club, on how the company is employing product-scanning apps and other digital services to make shopping more convenient and safer for its members
How We Eat directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the July Tracker
  • An interview with Paula Arregui, chief operating officer at eCommerce marketplace MercadoLibre’s Mercado Pago payment unit, and João André Pereira, head of the financial system regulation department for Brazilian regulator Banco Central do Brasil, on how open banking initiatives in Latin America are changing during the COVID-19 pandemic and will shift in the future
  • Notable headlines from the space, including a four-stage open banking plan announced by Brazil’s central bank and national monetary council
  • A Deep Dive analyzing how the pandemic could affect open banking regulations in Brazil and Mexico and examining how regulators are responding to current trends
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order Ahead Tracker

Inside the July Tracker
  • An interview with Zipporah Allen, vice president of digital experiences at Taco Bell, on how QSRs can leverage loyalty programs to boost their revenues during the pandemic
  • The latest mobile order-ahead developments, including a collaboration between POS software provider ParTech and drive-thru management firm Techknow on innovative drive-thru timers for QSRs
  • A Deep Dive analyzing how false reviews can damage restaurants’ reputations and stall revenues from social media and other digital channels
Mobile Order Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation Tracker

Inside the July Tracker
  • The latest AP automation developments, including how companies are streamlining their invoice processing and leveraging AI to help them catch invoicing errors
  • An interview with Juan Gonzalez Pita, founder of cross-border fruit importer and exporter Salix Fruits, on the AP tools that can support the fruit sector’s unique needs as well as help all SMBs scale
  • An in-depth examination of how SMBs can use automation to save money on AP processes and gain insights to better manage their cash flows during the pandemic
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the July Tracker
  • An interview with Kathleen Cloutier, executive director of nonprofit Dorcas International Institute of Rhode Island, and Rose Jones, director of Rhode Island’s Office of Healthy Aging, on how prepaid debit cards enable the state’s weR1 Relief Fund to deliver fast and anonymous emergency aid
  • The latest next-gen debit developments, including the U.S. government’s plans to expand online EBT payments for SNAP recipients and new data on consumers’ debit use during the pandemic
  • An in-depth examination of how the U.S. Treasury is pivoting to prepaid debit card-based stimulus payments to give households quicker, more convenient financial support
Next-Gen Debit directory

Next-Gen Payroll Tracker

Inside the July Tracker
  • An interview with Dave Messinger, chief technology officer at Topcoder, on why quick and flexible payment options are critical for skilled workers
  • The latest payroll news and trends, including why several countries are introducing tighter measures surrounding payday lending
  • A Deep Dive examining how on-demand disbursements in the gig economy are inspiring other employers to experiment with faster payout options
Next-Gen Payroll directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat Tracker

Inside the July Tracker
  • An interview with Josh Buchmann, senior director of eCommerce and guest engagement for drive-thru chain Checkers and Rally’s, on how the restaurant is building its loyalty programs to retain customers and mitigate the pandemic’s impacts
  • Recent order to eat headlines, including Uber’s acquisition of Postmates and a look at how the current health crisis is dramatically shifting consumers’ ordering habits
  • A Deep Dive examining restaurants’ efforts to implement omnichannel loyalty programs to boost engagement as more customers go digital
Order To Eat directory

Payments Orchestration Playbook

Inside the August Playbook:
  • An interview with Trevor Kaufman, CEO of content management solution provider, on how content platforms can personalize digital payment experiences
  • The latest payments orchestration headlines, including Amazon’s move to tokenize shoppers’ credit card credentials and a look at how supporting just one additional payment gateway can boost companies’ transaction success rates by up to 12 percent
  • A Deep Dive examining how localizing payments can help cross-border merchants draw in customers and boost their bottom lines
Payments Orchestration directory

Payments Powering the Platform Economy Report,

Inside the July Report
  • An interview with Shany Malbin, director of payments at Fiverr, on how gig work platforms can securely vet and pay freelancers worldwide
  • The latest eCommerce payments developments, including Stripe’s European expansion and how software providers are turning to cloud-based subscription purchasing models
  • An in-depth examination of how eCommerce marketplaces can better recruit international sellers by localizing payments and staying compliant with regulations
Payments Powering the Platform Economy directory

Preventing Financial Crime Playbook

Inside the July Playbook
  • An interview with Chris Tremont, executive vice president of virtual banking at Radius Bank, about how FIs can beat fraudsters at their own game by sharing data to help authenticate legitimate customers and prevent financial crime
  • The latest financial crime developments, including a new industry association dedicated to developing cybersecurity standards and a 35 percent increase in credit card fraud
  • A Deep Dive analyzing how fraudsters are sharing data and strategies to defraud banks and explaining why FIs must harness collective intelligence of their own to counter these efforts
Preventing Financial Crimes directory

Reinventing B2B Payments Report

Inside the July Report
  • An interview with Shawn Askinosie, CEO and founder of bean-to-bar chocolate SMB Askinosie Chocolate, on the AP strategies that can better support ethical trade and how the COVID-19 pandemic has affected check-based B2B payments
  • Recent headlines from around the space, including new tools for helping vendors send digital invoices and American Express’ launch of an AP automation solution
  • A Deep Dive examining how leveraging virtual cards for B2B payments can ease buyer and supplier cash flow strains and defend against rising fraud attacks
Reinventing B2B Payments directory

Smarter Payments Tracker

Inside the July Tracker
  • An interview with Alexandre Liuzzi, co-founder and chief strategy officer at Brazilian financial technology provider BeeTech, about how cross-border B2B payments can be streamlined and accelerated through APIs
  • The latest smarter payments developments, including a new European association aimed at solving cross-border payment pains and recent efforts to leverage blockchain technology for international payments
  • A Deep Dive analyzing the challenges associated with cross-border B2B payments and explaining how APIs can help eliminate redundancies and offer transparency
Smarter Payments directory

The Subscription Commerce Tracker

Inside the July Tracker:
  • An interview with Amir Nathoo, co-founder of online education marketplace Outschool, on the migration of classes online and how the company is working to tailor subscriptions for this in-demand market
  • The latest subscription commerce news, including how digital media platforms are working to prolong a “corona bump” in new user sign-ups
  • A Deep Dive assessing how subscription providers are adapting to the shifting market and supporting their members facing subscription fatigue and financial pressures
Subscription Commerce directory

The FI’s Guide To Modernizing Digital Payments

Inside the August Tracker
  • An interview with Vikram Dewan, chief information officer of Deutsche Bank’s corporate banking division, about how customer demands, FinTech competition and the COVID-19 pandemic are driving payments innovation in the financial industry
  • The latest payments modernization developments, including how AI technology is revolutionizing the global financial space and what two-thirds of banking executives think is likely to have the biggest impact on the industry in the next five years
  • A Deep Dive analyzing the factors driving payments modernization, including increased customer demand, accelerated time to market and improved back-end efficiencies
The FI's Guide to Modernizing Digital Payments directory

Whole Paycheck Tracker

Inside this Issue

From grocery, to pharmacy, to apparel to electronics and everything in between – the nation’s two most prominent retailers are matching up and fighting for customer loyalty. PYMNTS is tracking the race, as it goes and grows, to see which player ends up ahead.

Whole Paycheck directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory